Shipping Policy
Currency
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
Shipping address change
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Please note that once the order is shipped, we can not alter the shipping address anymore.
Order processing time
Allow us 1-2 business days to process your order for shipping. We make every effort to fulfill orders as quick as possible. After receiving your order confirmation email, you will receive another notification when your order has shipped.
Order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 to 72 hours for the tracking information to become available. It sometimes might take more than that if the order is placed during busy sales period such as mothers day, etc.
Delivery time & charges
In all normal circumstances your parcel should be delivered max within 45 business days.
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
We charge $10 for standard shipping or otherwise as per promotion, if any.
Shipping restrictions
Unfortunately, we won't be able to ship to any P.O. Box or to a military address.
Packages damaged, lost or missing while in-transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
If you haven’t received your order within 45 days of receiving your shipping confirmation email, please contact us at support@artizenai.com with your name and order number, and we will look into it for you.
Can I expedite my order?
We try our best to ship your order as soon as we can. We currently only support standard shipping.
I haven't received my order yet. What's going on?
We expect the orders to be delivered to you within 45 days. If you haven’t received your order within 45 days of receiving your shipping confirmation email, please contact us at support@artizenai.com with your name and order number, and we will look into it for you.